Managing Coronavirus

At Start Training We Care About Your Success and take the health and safety of our students and staff very seriously. Read on below to see what measures we have in place to ensure your time with us is safe during the Coronavirus outbreak. These measures will be updated as the situation developes and based on guidance from our regulators and State and Federal Governements. If you have any concerns please feel free to contact us on bookings@starttraining.com.au or (03) 9756 0244

SMALL CLASS SIZES

We have always run small class sizes to ensure our students get the best possible training. This will continue as normal with classes being capped at numbers that allow us to practice social distancing (see below). We have ample space in our training areas and warehouses to enable students to spread out if desired.

GOOD HYGIENGE

All our staff are required to wash thier hands frequently and for at least 20 seconds using soap and water. Our staff will also be promoting the washing of hands and general good hygiene to all our students and visitors. We have increased the frequency of breaks to allow students ample time and opportunity to access wash facilities. We are following the best practice guidance as issued by the World Health Organisation (WHO) the details of which can be found here.

SOCIAL DISTANCING

Our staff have been coached on social distancing methods including minimising unnecessary physical contact with students, maintaining distances of at least 1.5m where possible and preventing students changing desks during thier short stay with us.

FREQUENT CLEANING

We have greatly increased our frequency of cleaning which was already at a high standard. Each of our training centres is now cleaned regularly throughout the day with particular attention to cleaning of surfaces, student desks and communal areas.

FREQUENT BREAKS

All our classes will have frequent and extended breaks to allows students and staff full access to wash facilities. The frequency of breaks will allow all to practice the recommended hygiene actions. Our students are free at any time during thier course to take a break if they feel they need to.

UTENSILS, CUPS & PLATES

We provide utensils, cups and plates etc. for our students at each of our training centres which are cleaned thouroughly in high temperature dishwashers after use. We recommend that each is used only once before being cleaned and any dirties can be placed in the allocated trays for staff to collect. Students are free to bring thier own utensils, cup or plates if they prefer.

HYGIENE SUPPLIES

At the moment we have ample supplies of cleaning products, sanitisers and toilet rolls. These are accessible to all or students and staff to use. If you notice any shortages at our training centres please let a member of staff know and they will replenish.

FOOD & EATING AREAS

Our kitchens, food preperations areas and student seating areas are cleaned frequently throughout the day to ensure a safe environment for our students and staff. We have ample indoor and outdoor areas for students to eat and achieve social distancing.

FREE RETESTS

We have always had a Free Retest policy at Start Training and that hasn’t changed. All our students still have access to this service and will continue to do so in the future.

RESCHEDULING YOUR CLASS - NO FEES

We understand that the current situation has some people concerned. If you have booked a class with us and do not wish to attend in the current climate then there will be no extra charges or rescheduling fees applied. Please contact a member of our Sales Team on (03) 9756 0244 and they will schedule you in for another time.

RESTRICTIONS & SYMPTOMS

On 16th March 2020 a self imposed quarintine of 14 days is required for all people entering Australia from oversees. Therefore any student who has recently entered Australia from overseas will not be permitted to attend a class within that 14 day timeframe. Please note that there are significant fines of up to $20,000 in Victoria for any individual who is found to be in breach of the self isolsation requirements.

OUR CARE FACTOR

Start Training are well known for our Care Factor and how we treat our students. During this uncertain time you can rest assured that you will still receive the same high level of customer service as normal. If you have any concerns or questions that are not covered in the above then please contact us on bookings@starttraining.com.au or (03) 9756 0244. We are happy to work with individuals or companies to address specific concerns or additional requirements for them.

Start Training are well known for our Care Factor and how we treat our students. During this uncertain time you can rest assured that you will still receive the same high level of customer service as normal. If you have any concerns or questions that are not covered in the above then please contact us on bookings@starttraining.com.au or (03) 9756 0244. We are happy to work with individuals or companies to address specific concerns or additional requirements for them.

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