SITHFAB021
Provide Responsible
Service of Alcohol (RSA)

Only
$59

  • Complete 6 hours of in class training
  • Pay on completion of course
  • Small Class Size
  • Experienced Trainers
  • Nationally Recognised Units of Competency
  • Locations in Ferntree Gully, Sunshine West, Campbellfield & Carrum Downs

CONTACT US
Contact a Training Consultant
to find out more

UPCOMING COURSES

Select your location below to see a full list of upcoming courses and allow you to book online. If you have any problems with the online booking portal please give one of our Training Consultants a call on (03) 9756 0244.

february, 2026

UPCOMING COURSES

Follow the steps below to book your course online. If you have any problems with the online booking portal please give one of our Training Consultants a call on (03) 9756 0244.

FERNTREE GULLY

Unit 3, 1825 Ferntree Gully Road,
Ferntree Gully, VIC 3156

february

No Events

march

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SUNSHINE WEST

16 Enterprise Way,
Sunshine West, VIC 3020

february

No Events

march

No Events

CARRUM DOWNS

8 Sonia Street,
Carrum Downs, VIC 3201

february

No Events

march

No Events

CAMPBELLFIELD

2 The Crossway,
Campbellfield, VIC 3061

february

No Events

march

No Events

RSA TRAINING COURSE STRUCTURE

Our most popular & Nationally Recognised RSA Aid Training Course is completed through a combination of Face to Face learning and an online learning component that you can complete in the comfort of your own home prior to the class.

The practical component is completed at one of our locations spread across Melbourne and you will learn from our highly qualified team of RSA trainers.

– Have valid photo identification (click here for details)
– Have basic English and numeracy skills. Please let us know if you need assistance with reading or writing
– Complete a workbook prior to your RSA Course
– Students MUST be at least 18 years old to complete this course

On successful completion of this RSA Training Course you will receive a Statement of Attainment; SITHFAB021 Provide Responsible Service of Alcohol (RSA) issued by Start Training.

ONSITE RSA TRAINING

Start Training also provides onsite RSA Training where our trainers come to you in all areas of Melbourne and regional Victoria, saving you time and money. Contact us now to discuss you company’s requirements on (03) 9756 0244.

WHY CHOOSE START TRAINING FOR YOUR RSA TRAINING MELBOURNE?

Start Training are one of Melbourne’s top rated RSA Training Organisation and we strive to create a friendly and supportive training environment where students of all experiences and backgrounds can train comfortably and with confidence.

Our highly experienced trainers have a wealth of industry knowledge that ensures you get the best possible training course and our support staff are on hand to assist where needed including our dedicated Student Welfare Officer who can assist with one on one Language, Literature and Numeracy (LLN) training if required.

Our RSA Training is conducted at our all four of our main facilities located at Ferntree Gully, Sunshine West, Campbellfield and Carrum Downs. During your training course you will have access to our full facilities including free fresh coffee, a selection of free refreshments and access to vending machines.

FREQUENTLY ASKED QUESTIONS

We conduct RSA Training at our Ferntree Gully, Carrum Downs, Campbellfield and Sunshine West training centres.

Our Ferntree Gully facility is located at Unit 3, 1825 Ferntree Gully Road, VIC. You can find our building behind Burdens Plumbtec (the large blue building). We conduct Forklift, Order Picker, Working at Heights, Elevated Work Platform and White Card courses at our Ferntree Gully facility.

Our Sunshine West training centre is located at 16 Enterprise Way, Sunshine West and we also conduct Working at Heights, Confined Space, Elevated Work Platform, White Card and Yellow Card courses at our Sunshine West training centre.

Our Carrum Downs training centre is located at 8 Sonia Street, Carrum Downs and we also conduct Order Picker, Working at Heights, Elevated Work Platform, White Card and Yellow Card courses at our Carrum Downs training centre.

Our Campbellfield training centre is located at 2 The Crossway, Campbellfield and we also conduct Order Picker, Working at Heights, Elevated Work Platform, White Card and Yellow Card courses at our Campbellfield training centre.

A food truck visits Start Training’s Ferntree Gully Road facility every weekday (Monday to Friday) at 9.45am. This service offers a wide range of hot and cold food and snacks including sandwiches, pies, fruit, confectionery and drinks.

We have a student kitchen / cafe area with free fresh fruit, free fresh coffee and free biscuits. The kitchen area contains a large fridge, microwaves, toaster and a sandwich press that are free to be used by our students if they wish to bring their own food for the time they are with us.

We have vending machines located in our Ferntree Gully Road facility featuring a selection of drinks and snacks. The drinks vending machine serves Coca Cola, energy drinks and coffee milk amongst others and can accept coins, card (pay pass) and notes ($5 or $10 notes only). We also have a snack machine serving a variety of chips and confectionery which is coin operated only.

There are a number of shops and takeaways within a short distance of our Ferntree Gully facility including bakeries located at the Mountain Gate shopping centre, Red Rooster, On It Burgers, McDonalds, Subway and KFC. If you are unsure about their locations one of our friendly staff can direct you.

At our Sunshine West facility there is a cafe just 50 meters walk from our front door that sells a variety of fresh sandwiches, hot food and drinks at a very reasonable price. You are welcome to keep any food purchases on site within our kitchen facilities and make use of our fridges, kitechen benches and other applicances.

Generally our classes begin at 8.00am each day Monday through to Saturday. Some of our classes begin slightly earlier at 7.30am, you will be informed of your class start time via a booking confirmation and a confirmation SMS sent to you a few days prior to your class.

Yes, we offer ample breaks throughout the day. An initial break is provided at 9.45am at which time a food van visits our Ferntree Gully location. Lunch and other shorter regular breaks are provided throughout the day.

We provide all safety equipment necessary for your course including training props and materials. All you need to bring is a sturdy pair of shoes (no thongs please) and adequate clothing. Please note that during winter months the temperatures within our buildings and training areas can be low, please come with sufficient warm clothing on cold weather days.

Yes, once you have been booked in you will receive an e-mail with a workbook and other materials attached. The workbook should be completed prior to attending to ensure maximum time available for practical training. A hardcopy of the workbook and training materials can be provided on request and mailed out to you with sufficient notice.

Yes, we have dedicated Student Welfare Officers that can assist you with your needs. We have successfully trained thousands of students including those with additional requirements. Give us a call on (03) 09756 0244 and ask to speak to one of our Training Consultants who will walk you through the options available.

CHECK OUT OUR REVIEWS

Start Training are Melbourne’s Highest Rated RSA Training Organisation and we are consistently rated highly for customer service, student support and trainer knowledge, but don’t take our word for it, check out some of our reviews below:

Ethan LEI
Ethan LEI
1769742208
Fantastic place to go, exceptional customer service especially from Amina, just make sure to apply over the phone instead of online, you can get more info and even make sure its the right course for your needs
Dominic Fenix
Dominic Fenix
1769740091
I get the joys of working directly with Kyle L regularly - he is quick, efficient and great to chat with, making every conversation productive and entertaining at the same time!
Brendan
Brendan
1769733307
This company is great. I learnt a lot and it was easy to listen to Adam. I highly recommend them
Femke Koenders
Femke Koenders
1769668972
Very easy to book, friendly staff for over the phone bookings, and the website is just as easy. Customisable dates and packages, with great prices. Amina had it sorted for me in a few minutes.
Amina was pleasant and polite to deal with and its so nice to be able to book and talk to someone over the phone and have the process completed in a matter of minutes, where it would take someone like me 20 minutes to do it online. Thanks Amina!
KARINA KENNEDY
KARINA KENNEDY
1769639212
I had a great experience with Start Training Group, especially thanks to Amina. She was very clear and well-organised, and she helped me efficiently complete my course booking and choose suitable training dates and times. The whole process was smooth and stress-free because of her support. Highly recommended!
Qiyun Chen
Qiyun Chen
1769575924
I work for an employment provider and deal with Kyle Laurent often. (Field sales consultant).He has been nothing but amazing to work with! he is attentive, efficient and always responds promptly. !!
jaz Roberts
jaz Roberts
1769575406
I would love to give a shout out to Kyle he has been amazing to work with and can't recommend how efficient he is!
Jess Franks
Jess Franks
1769574856
The Course Consultant Amina Chanisheff was incredibly professional and helpful in the information she provided, an absolute asset to the organisation and I reccomend potential trainees to contact her by phone when organising a forklift training reservation.
Walter Bi
Walter Bi
1769485054
Top notch service, cheers Kyle
Indarius
Indarius
1769142565
Amazing customer service incredibly informative, I cannot reccommend enough with how useful they were Amina was able to assist around scheduling conflicts and provide reccomendations for further useful training, and rwcommendations for courses that may be benefficial long term given prior experience. If you want to book give them a call and you will not be dissappointed.
I’ve done a couple courses now at Start Training, and thanks to Amina and the team, it’s been a smooth process.The teachers have real life background and experience in their fields.Also, they are always helpful and happy to answer any questions you may have.I do recommend to call ahead prior to booking, to find out all the requirements for each course as some courses have online components that need to be completed prior to commencing further.The best part is you can call Amina and the team, and you will always be received with friendly support.
Robert Lovell
Robert Lovell
1769058901
Working with Start Training has been excellent from start to finish. Shout out to Kyle he is awesome—organised, reliable, and quick to get things sorted. Communication is always clear and professional, and the process is consistently smooth and well managed. It’s easy to trust that everything is handled properly, with great outcomes every time. Highly recommend Kyle and the team at Start Training.
Diane Micallef
Diane Micallef
1769033829
Kyle Laurent was clear and very helpful with the process of scheduling on site classing. Highly Recommend
Jesse.C
Jesse.C
1768970777
Highly recommend Kyle! He provided amazing service organising some training sessions for our staff. He was prompt and super easy to deal with! Will definitely be booking through Kyle again!
Chloe Callander
Chloe Callander
1768967304
Kyle was helpful and professional throughout. He listened to what I needed and adjusted the package accordingly, which I really appreciated. Everything was explained clearly and organised well.
Aided Hasl
Aided Hasl
1768964708
I am a really big fan of the service provided by Kyle and the team at Start Training!
Matthew McIlroy
Matthew McIlroy
1768963951
Kyle at Start Training has been a pleasure to work with, very efficient and reliable
Martin Z
Martin Z
1768963356
My family and I were assisted on call by Kyle L. He was absolutely incredible. We had quite a few things to discuss regarding language arrangements for a forklift course offered by Start Training and it was thanks to Kyle's patience, support and genuine willingness to help that we were able to get everything arranged. He remained professional, empathetic and polite at all times, going above and beyond to help us. Clearly one of the company's stellar employees and one of the best phone services we have received in years.
I just completed my first aid & CPR. Adam was fantastic! He was a former ambulance officer so was able to provide real and likely scenarios we may encounter. He made learning fun and informative. I also enjoyed doing the theory online from home and only the practical portion in person.
I had a great experience with Ishita Sadhu. Her assistance was extremely good—very clear, supportive, and professional. She made the entire process easy and smooth. Must recommend her services!
Rohit Dhawan
Rohit Dhawan
1768531306
Very helpful and informative about their courses
wayne hibbins
wayne hibbins
1768530537
The guys at Ferntree Gully start training are absolutely amazing. They are very professional and their work ethic is on another level. They give advice and important information about all the aspects of your training. They give you a heads up on material that you need to study for your written exam. Made it easy for me to get my forklift license. Thank you for your dedication to your students. It was a absolute pleasure to meet all of you.
Jose Jardim
Jose Jardim
1768453216
Itz Azza
Itz Azza
1768438274
I had a great experience with Start Training. Amina was very nice, helpful, and professional. She explained everything clearly and made the process easy. Highly recommended. Thank you, Amina!
Michael Solomon
Michael Solomon
1768438119
best place to took a course, all the materials easy to understand all the teacher were friendly
Nathan at Ferntree was cool, calm and collected in facilitating the training for the forklift drivers course. His encouragement both on and off the trucks was a motivational comfort to someone who has never had experience behind the wheel before. Thank you Nathan!
Jaime Gray
Jaime Gray
1768368098
Start training is a great place to get your white card like what I’m doingI spoke to Amina and she spoke very clearly and straightforwardI appreciate her taking time to explain the process and how it goesThanks AminaI would recommend
Completed Order Picker Forklift and Forklift. Both courses highly professional instruction, training and coaching for the day. Highly recommend. David
David Dalrymple
David Dalrymple
1768184762
I don't know the teacher name, he is fat bald and use glasses. He should be a teacher. He really teach very well. The way he ask questions. Even you can't remember it. He will help you to remember the answer.
ALI JAFARI
ALI JAFARI
1768164372
Adam Williams
Adam Williams
1767946421
vuthea sok
vuthea sok
1767851949
Anita Karki
Anita Karki
1767842069
Great few days with Nathan at Start Training in Ferntree Gully.This man is an incredible trainer. Great communicator, a great sense of humour, and has amazing patience for his students. Give this man a raise, promotion, the whole lot. My experience here was as good as it was due to this guy.
Phoenix Goozee
Phoenix Goozee
1767832305
Great experience with Start Training. Professional, friendly instructors and clear, practical forklift training. Highly recommended!
Did two courses with Start Training and both were good experiences .Would definitely recommend to others .
Robert D
Robert D
1767827242
Jora was a quality, competent trainer. Thorough and knowledgeable. I felt I was being trained by someone who knew what they were doing. Recommended.
elams1894
elams1894
1767512293
Very happy with all my course and study here very qualified and experienced teachers.
Nasrat Attaie
Nasrat Attaie
1767304710
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